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FAQ Concierge

What is a Concierge?
A concierge, pronounced “cawn-see-airzsh” is one of the oldest professions dating back over 800 years. The term originated from the French Comte Des Cierges, meaning “the keeper of the candles.” A concierge centered on tending to the needs of nobility who were visiting the castles and palaces in Europe.

Today, one does not have to be nobility to enjoy ‘tending to”. Our services contribute to improving our client's personal and professional lives by shifting their time focus to the things they prefer to do rather than the things they have to do.

 
What can On-Call Concierge® provide?
On-Call Concierge provides an affordable and effective solution to securing reliable child care, professional concierge, and errand services. Our extensive and courteous staff can fulfill just about any request imaginable.  See list of services
 
What are your office hours?
We are in the office Monday through Friday from 8:30 am -7:30pm. We have limited hours on both Saturdays and Sundays.
 
How quickly will you respond to my request?
We will reply to your requests within 24 hours. We will reply using the same way you contacted us unless you specify a different mode.
 
What areas do you handle?
We have Concierges and Personal Assistants in all of New Jersey, New York City, and Pennsylvania.
 
What forms of payment do you provide?
We accept most forms of payment including Visa, MasterCard, Discover Card, American Express, cashiers check, and wire payments.
 
What is your Privacy Policy?
All personal and credit card information collected will remain strictly confidential. We never sell or share any information about our clients. We are discreet and confidential about our dealings with our clients.
 
What is your Client Referral Program?
The greatest complement we can receive is your referral of our services. As such, for each new client who is referred and subsequently use our service, you will receive one free hour of concierge service. There is no limit to the amount of free hours you can accumulate. Make sure you let us know who you referred and that they do the same. We will credit your account immediately.
 
Do you offer gift certificates?
Yes, gift certificates are available and especially popular for the holidays, birthdays, weddings, and any occasion in which your loved one needs the gift of time.
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